VoiceScale AI.
AI voice assistants, inbound call handling, appointment extraction & outbound campaign automation.
Architecture & Scope Overview
An AI voice and business automation platform designed to handle inbound call inquiries, audio transcription, appointment extraction, outbound calling campaigns, and usage billing.
- Conversational voice assistant with real-time transcription
- Automated appointment extraction from speech
- Outbound calling campaign engine
- Per-minute usage tracking & Stripe checkout
Key Platform Features.
AI Voice Assistants
Conversational voice agents for natural speech dialogue, audio streaming, and intent recognition.
Inbound Call Handling
Autonomous call answering, customer inquiry triage, and intelligent call routing.
Appointment Scheduling
Calendar synchronization with time-slot verification, conflict resolution, and booking confirmation.
Call Transcripts & Recordings
Dual-channel audio capture with speaker separation and searchable text transcripts.
AI-Powered Appointment Extraction
NLP models extracting scheduled dates, times, and customer details directly from conversation audio streams.
Outbound Calling Campaigns
Automated calling pipelines for sales outreach, appointment reminders, and lead follow-ups.
Lead Management & Follow-ups
Lead qualification tagging, CRM status synchronization, and confirmation emails via SendGrid.
FAQ Automation
Knowledge-base retrieval to resolve common customer questions during voice calls.
Usage Tracking & Billing
Per-minute telephony metering, credit wallet management, and automated Stripe subscription billing.
Main System Workflow.
Inbound / Outbound Voice Initiation
Caller connects through voice pipeline using VAPI telephony and OpenAI conversational speech models.
Conversational AI & Live Transcription
Voice agent handles dialogue, transcribes audio in real-time, answers FAQs, and qualifies caller intent.
Appointment Extraction & Lead Routing
AI extracts appointment parameters, commits bookings to Prisma/PostgreSQL, and triggers confirmation emails via SendGrid.
Telemetry, Audio Recording & Billing
Audio recording is stored with transcript logs, while Stripe automatically meters per-minute telephony usage.
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